Introduction
DOSTAVA MONTENEGRO DOO, Registration number: 51071210, PIB/Customs number: 03481107, Phone: +38268109227 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and submit forms.
1. Data We Collect
When you use our contact form, we collect the following personal data:
Name: To address you properly in our communications.
Phone Number: To contact you for further discussions and clarifications.
Email Address: To send you responses and updates regarding your inquiry.
Message Content: The details of your inquiry to understand and address your needs better.
Additionally, when you visit our website, we automatically collect certain data through the use of cookies and Google Analytics:
IP Address: To identify the location of users, block disruptive use, and establish the number of visits from different countries.
Browser Type and Version: To ensure that our website is optimized for all browsers.
Time Zone Setting: To display the correct time for users.
Browser Plug-in Types and Versions: To ensure that our website is compatible with all plug-ins.
Operating System and Platform: To ensure that our website is optimized for all operating systems.
Pages Visited and Duration: To analyze user behavior and improve our website.
2. How We Use Your Data
We use the personal data we collect to:
Respond to Your Inquiries: Using your contact details to provide answers to your questions or additional information about our services.
Improve Our Services: Analyzing the content of your messages and website usage data to enhance our offerings and customer service.
Marketing Communications: With your consent, we may use your email address to send you updates about our services, promotions, and events.
Website Analytics: Using cookies and Google Analytics to analyze traffic, user behavior, and improve our website.
3. Legal Basis for Processing
We process your personal data based on:
Consent: By submitting your personal data through our contact form, you consent to our processing of your data for the purposes mentioned above. Additionally, by using our website, you consent to our use of cookies and Google Analytics as described in this policy.
Legitimate Interests: To provide and improve our services, respond to your inquiries effectively, and enhance user experience on our website.
4. Sharing Your Data
We do not share your personal data with third parties, except:
Service Providers: To trusted partners who assist us in operating our website and providing our services, such as hosting providers, email service providers, and analytics services (e.g., Google Analytics), who are bound by confidentiality obligations.
Legal Obligations: When required by law or to protect our legal rights.
5. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You can request that we delete your personal data, subject to certain conditions.
Restriction: You can request that we limit the processing of your personal data.
Portability: You can request the transfer of your data to another organization.
Objection: You can object to the processing of your personal data.
To exercise any of these rights, please contact us at: Phone: +38268109227
7. Cookies and Google Analytics
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze web traffic and improve our website. We also use Google Analytics to collect information about how you use our website. Google Analytics uses cookies to collect data on user behavior and usage patterns.
You can manage your cookie preferences and withdraw your consent to the use of cookies at any time through your browser settings. For more information about cookies and how to manage them, please visit allaboutcookies.org.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: DOSTAVA MONTENEGRO DOO Phone: +38268109227 Email: [email protected]
